July 29, 2021

R.A.C.I.N.G for Change: A Year In Review

racing for change

Change is inevitable in all aspects of life, especially in business. Over the past year we as a company, have learned to adapt to the changing climate that came with the global pandemic and developed new ways of operating.

We’ve been fortunate to see INX grow both organically and inorganically, over the past year – with investments in our staff, through the development and acquisition of new products, and the establishment of new partnerships. We have expanded our client base as well as the service offerings we provide to this valued community. We have experienced some turnover within the last year, however, we’ve also seen the entrance of some great skills and talent, who have presented new and innovative ideas in all areas of the business. But as we change and grow, we embed the core values at the forefront of all we do.

Respect, Accountability, Collaboration, Integrity, iNnovation and Growth.

One of the things that was important to me when I joined was performance. The main way to drive performance is through implementing these six core values into our everyday work. I think this is a key piece to the way we operate. Respecting each other, collaborating, and acting with integrity and accountability to drive this innovation and growth. We excel by holding each other accountable for the values so that we are performing, we are doing what we say we’re going to do, and that we do it with a high level of respect and collaboration so that our clients are benefiting from our efforts.

With new staff joining INX, we are focused on getting our development teams closer to the end-user experience. So not just what does it mean to click on a particular field or what does it look like when a certain instruction or event is being handled within the system, but to really understand how our solutions drive performance for the client user and why they remain core to that operation.

At the end of the day, all the work we do is to help our clients operate more efficiently, safely and responsibly. Some of our clients who have a high dependency on staff mobility or operating contingent workforces were adversely affected by travel restrictions and border closures that are still prevalent today. INX has had to remain responsive to these challenges and continues to meet the support needs of our clients in these trying times. We’ve supported clients to make structural changes to rostering, accommodation and flights to meet COVID restrictions as well as implemented compliance monitoring for operations with COVID affected workforces.

Being a West Australian headquartered business and having a very strong grounding in the mining/mining services sector, an area of the market that’s been quite resilient over the last 12 months, we’ve experienced growth within our client base. We’ve also successfully acquired and consolidated the INX SAM suite of products and supporting teams into INX in the last year which has added to our growth story.

As we look to the year ahead, we are planning on achieving progressions within our product offering. We’ve developed a roadmap that positions us as a mobile-friendly, cloud native solution base that is leading the technology challenges in the evolving world of safety, training, logistics and environmental management. Overall, I’d like INX to be seen as one uniform, integrated solution that drives performance outcomes for our clients keeps their workforce safe and compliant whilst helping them meet their stakeholder and environmental objectives.

To all our people, past and present, and our clients who have shown their support even through these challenging periods, we thank you for facilitating our growth and helping shape the INX product offering as it is today, and what it will be tomorrow.


Thomas Spencer

Acting CEO