As a globally trusted leader of fully integrated environment, health and safety solutions we drive the creation of safer, smarter, and sustainable workplaces. Our cloud-based software and mobile-capable solutions are standard across high-risk and complex operations including mining, utilities, oil & gas and government sectors, with over 240 enterprise clients and up to 1million licensed users to date.Our global team of industry experts enable health, safety, and environmental professionals to manage risk, achieve compliance and enhance operational efficiencies across workforce mobilisation and travel logistics, workplace health and safety, environmental and statutory compliance, training and competency management.A bit about the roleWe are currently looking for Application Support Analysts to join our expanding global business.This is a customer facing technical role and you will be working as part of the Application Support team assisting our clients with their application support queries.  Being able to drive client satisfaction, work with the multiple teams and manage your time effectively, will be a key part of this role.In this role you will:Get to know the INX products inside out.Provide level 1 and 2 application support to INX customers.Ensure that all support tickets are logged, managed, and resolved effectively.Engage and collaborate with internal teams to resolve support tickets.Be prepared to work shifts between the hours of 8am – 8pm AWST (Perth) and 6am - 2pm ACDT / ACST (Adelaide)Be part of a weekend on-call roster (every 4-6 weeks).A little about youWe're looking for somebody that is positive and enthusiastic with a customer-centric attitude. You will have excellent written and oral communication skills, with a natural analytical approach to problem-solving.  Required skills:Proven track records of 2+ years’ experience in an application support role. Or alternatively, be an advanced user of INX applications with 3+ years’ experience using INX Software, ideally in an administrative capacity.Desirable skills:A tertiary qualification related to software engineering or similar disciplineHands on experience using SQL highly regardedKnowledge of ITIL framework a plusWorking at INX SoftwareWe work hard to provide you with a fun working environment where you are valued and rewarded for the experience and ideas that you bring with you. Our employees are the key to our success, and we look for passionate and talented people to shape the future of our technology. We provide a range of employee benefits including:Competitive remunerationA work your way approach to flexible working (including remote work and flex work options)Health and wellbeing programsProfessional development opportunitiesSocial events and regular sundownersWe are flexible, supportive, and dynamic and we’d love for you to join us.Next StepsLet’s keep it simple – click apply and send us your resume, we’ll shortlist applicants and be in contact. We value your time and won’t ask you to do anything you don’t need to. 60000 AUD Perth