January 17, 2022

Sitepass by INX – Support FAQ

Sitepass by INX Support FAQ

You can find here answers to the Sitepass by INX Support changes. If you can’t find what you are looking for, please contact INX Support

What are the Sitepass Support Phone numbers?

Sitepass by INX is available 24 hours Monday to Friday: 

Australia 1300 89 89 76
United Kingdom +44 808 189 0694
United States +1 888 487 4912
New Zealand +64 800 287 269

How can I contact INX Support?

INX Support is available 24 hours Monday to Friday to answer your support questions about all INX Solutions. 

You can create a ticket on the INX Support page or by phoning the support number of your region. 

Why Sitepass support is now managed by INX?

INX Software acquired Sitepass in 2021. INX will integrate the Sitepass support function into INX Customer Support team from the 1st of February 2022. 

Will I see some changes?

We have integrated our customer support systems so you will notice some changes in the Zendesk support portal.  Historical closed ticket data prior to 1st February will not be displayed in the new portal, however, it is accessible by the Customer Support team and can be made available on request.  If you have any open support tickets with us at the time of transition, we will migrate these tickets and provide you with your new ticket number.

Will I need a login to access INX Support portal?

INX Support portal does require customers to be logged-in to access customer information. You can request credentials from your account manager or contact@inxsoftware.com 

How will this affect other INX products?

This will have no impact on the functionality of other INX products you may be using.