The Terms set out the terms and conditions on which Sitepass, now part of INX Software Pty Ltd ABN 50 162 477 965 will provide the User with access to, and use of, the Sitepass Platform.
By clicking the ‘I accept’ button or otherwise accessing or registering to use the Platform, the User agrees that
they have read, understood and will be bound by the Terms.
Any version of the Terms in a language other than English is provided for convenience only and the User
understands and agrees in the event of any conflict or inconsistency between terms and conditions translated in
a language different than the English that the terms and conditions set forth in English language shall prevail.
Definitions and interpretation
In these terms:
“Acceptable Use Policy” means the Sitepass Acceptable Use Policy (as amended from time to
time) and available at this
“Agents” means the Sitepass employees, contractors, service providers, officers,
professional advisers or other agents (Agents).
“Bespoke/Self Authored Courses” means any course hosted or created on Sitepass Platform that is not a Sitepass Course. A
Bespoke/Self Authored Course includes courses created using the
self-authoring tool from LAB or courses uploaded as SCORM format via LAB.
“Business Day” means any day other than a Saturday, Sunday or a statutory public holiday in
the legal jurisdiction in which the User is making use of the Sitepass Platform.
“Confidential Information” means, in relation to a party (disclosing party), means the terms
of the Terms and any and all information or data of whatever nature directly or indirectly concerning the
operations, dealings, organisation, personnel, business strategies, clients, technology, finances, software,
data (technical or non-technical), Intellectual Property Rights, trade secrets or know-how, projects and
forecasts, and information relating to systems or processes, marketing information relating to or owned by
either party or any of its related companies or which is obtained directly or indirectly from a party or any
of its related companies under or in connection with by the disclosing party and/or any User, supplier of
the disclosing party, disclosed or made available to the other party (the receiving party), and whether
disclosed or made available before, on or after the date of the Terms, but does not include information
a) is or becomes part of the public domain other than by breach of the Terms;
b) was already known to it at the time of disclosure by the disclosing party; and
c) the receiving party acquires from a source other than the disclosing party.
“Client” means the company, trust or other entity that has engaged the User in any capacity
and has invited the User to register for a Sitepass Platform account or requires the User to register for a
Sitepass Platform account.
“Client Data” means non-public data/information and content provided by the Client to the
Sitepass Platform including without limitation: (a) Data or Personal Information submitted, uploaded or
imported to the Sitepass Platform by the Client or on behalf of the Client (including from Third Party
Platforms) as described in the
“Consequential Loss” means loss beyond the normal measure of damages and includes indirect
loss, loss of revenue, loss of reputation, loss of profits, loss of actual or anticipated savings, loss of
bargain, lost opportunities, including opportunities to enter into arrangements with third parties, loss of
use, loss of, or damage to, data, cost of capital or costs of substitute goods, facilities or services.
“Content/Partner Providers” means a third party with whom Sitepass has an agreement to co-fund and/or jointly develop content into eLearning courses available through the marketplace and/or Sitepass.
“Data” means all data, information, personal data, content or communication transmitted,
uploaded or inputted onto the Sitepass Platform including, but not limited to Client Data, or any User Data
or otherwise as a result of the Client’s or a User’s use of the Sitepass Platform (including any Personal
“Disabling Code (Virus)” means any malicious software, code, file, programme, worm, trojan
horse or any other malware, including source or object code, which has been maliciously inserted into
software/system for the purposes of disrupting, impairing, disabling or otherwise adversely affecting,
shutting down or denying the User access to the Sitepass Platform spyware or computer software routine which
a) prevent, impair or otherwise adversely affect access to or the operation of the Sitepass Platform; or
b) adversely affect any user experience of the Sitepass Platform.
“Existing Intellectual Property” means all works in which Intellectual Property Rights
subsist which is owned by, or proprietary to, a party at the date of the Terms or developed by (or on behalf
of) a party other than pursuant to the Terms, and includes any development, improvement, modification,
alteration, adjustment, upgrade, derivation or adaptation of, renewal of, or addition to those works in
which Intellectual Property Rights subsist.
“Fees” means all fees and charges (and method and timing of payment) for use of the Sitepass Platform, the
Services or licence of the Courses set out as amended from time to time by Sitepass.
“Force Majeure Event” means the occurrence of an event or circumstances beyond the
reasonable control of the party affected by it, including war, civil commotion, military action, or an act
of sabotage, strike, lockout or industrial action, storm, tempest, fire, flood, earthquake or other natural
calamity or an ongoing internet or telecommunications outage or impairment.
“GST” means Goods and Services Tax under A New Tax System (Goods and Services Tax) Act 1999,
at the rate prevailing from time to time.
“Intellectual Property Rights” includes any and all intellectual and industrial property
rights throughout the world, whether subsisting now or in the future; means any patent, design, trade mark,
copyright, know-how, trade secret, confidential information and any other proprietary right or form of
intellectual property (whether protectable by registration or not) in respect of any technology, concept,
idea, data, documentation, written material, program or other software (including, without limitation, in
source and object codes), specification, formula, drawing, program, design, system, process, business name,
trade name, trade mark, service mark, logo, mark, style or other matter or thing, existing or conceived,
used, developed or produced by any person or used in relation to such technologies which is not already
available in the public domain.
“Login Details” means the user name, password and other login details used by the User from
time to time for the purpose of accessing the Platform by way of the Sitepass App or the Website.
“Loss” means any loss, liability, cost, claim, expense, damage, charge, penalty, outgoing or
payment however arising, whether present, unascertained, immediate, future or contingent and whether direct
loss or Consequential Loss.
a) in relation to Sitepass: all content and Data made available on the Sitepass Platform by Sitepass or
on behalf of Sitepass by a third party including, but not limited to, all Course content and materials, any
written content, images or video, illustrations, audio, code and processes used to develop the online
courseware and all modifications or additions to the content and Data made available by Sitepass or a third
party on behalf of Sitepass on the Sitepass Platform pursuant to the Terms; and
b) in relation to the User: all information, documents and other materials in any media whatsoever provided
by or on behalf of the User to the Sitepass Platform for the purposes of, or otherwise in connection
with, the provision of the Services.
“Payment Provider” means an entity appointed by Sitepass that manages and operates payments including accepting payments from and making payments to Clients. Currently, Stripe is appointed as payment provider and the terms at
https://stripe.com/au/ssa are incorporated into these Terms.
“Personal Information” means personal or sensitive information (as those terms (or similar
terms) are defined in the jurisdiction in which the Client resides including, but not limited to the
Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth) in Australia, the Privacy Act 1993 in New
Zealand, Data Protection Act 1998 in UK, General Data Protection Regulation (EU) 2016/679 (GDPR) and all
applicable US legislation, or an opinion (including information or an opinion forming part of a database)
whether true or not, and whether recorded in material form or not, about an individual whose identity is
apparent, or can be reasonably ascertained, from the information or opinion.
“Personal Information” means personal or sensitive information or an opinion (including
information or an opinion forming part of a database) whether true or not, and whether recorded in material
form or not, about an individual whose identity is apparent, or can be reasonably ascertained, from the
information or opinion.
privacy collection statement (as amended from time to time).
“Sales Tax” means the sales tax applicable in the jurisdiction in which the User resides
(including, but not limited to, GST in Australia and New Zealand and VAT in the UK).
“SCORM” stands for “Sharable Content Object Reference Model”, a set of technical standards
for elearning software products and refers to the industry standard produced by Advanced Distributed
Learning for e-learning interoperability.
“Services” means all services supplied by Sitepass to the User via the Sitepass Platform
a) accessing and using Sitepass as a contractor or visitor management system;
b) accessing and using Courses made available by related Clients;
c) creation of User Profile;
d) accessing and amending User Profiles;
“Sitepass” means INX Software Pty Ltd ABN 50 162 477 965.
“Sitepass App” means any mobile application or desktop user software included in the
applicable Service that is made available by Sitepass.
“Sitepass Platform” means a proprietary Contractor and/or Visitor Management System that comprises a web hosted service that is a combination of hardware and software and is developed, maintained and fully owned by INX Software Pty Ltd. It is accessible through the Website and the Sitepass App.
a) these terms and conditions under which the User accesses and makes use of the Services;
b) the Client Terms;
c) The support service levels
d) The platform service levels
f) The Disclaimer
g) the Website Terms and Conditions;
h) the Acceptable Use Policy; and
i) the Security Policy.
“Third Party Licensors” means any third party who authorises Sitepass to sub-license their Third Party Material.
“Third Party Material” means any materials that Sitepass has licensed from a Third Party Licensor which Sitepass is authorised to sub-license to Client and includes (but is not necessarily limited to) online course(s) and all constituent or associated content in any format (including but not limited to videos, images, animations, text files). For the avoidance of doubt, Third Party Material includes any and all enhancements, alterations, modifications, updates, adaptations, translations, reproductions or copies of any such material.
“Updates” means any enhancement to Sitepass or, to a Course made by or on behalf of
Sitepass, including any updates necessitated by changes in law.
“User” means any employee, secondee, agent, supplier visitor and contractor engaged by the
Client who registers and/or use the Sitepass Platform and who in any way uses the Sitepass Platform, any
Course, the Materials, or any of the Services.
“User Data” means any data, about or relating to, a User (including Personal Information)
a) is provided by the User to Sitepass while using the Sitepass Platform;
b) Sitepass collects or records through the performance of any Services; or
c) is input into the Sitepass Platform or processed or generated using the Sitepass Platform by, or on
behalf of, a User creating a User Profile, a Visitor, Contractor or Supplier which is stored by the Sitepass
“User Profile” means the profile created by a User when the User creates a Sitepass Platform
account and uploads details about themselves including but not limited to: full name, date of birth,
address, medical information, qualifications, credentials, certifications, copies of licences, passports and
other information that may be relevant or required by the User).
“Website” means Sitepass website at https://www.inxsoftware.com/sitepass/
“Website Terms and Conditions” means the terms and conditions applicable to viewers of the
Website (including Users) as amended from time to time, that can be accessed on the Website.
In these terms:
a) section, clause and other headings are for convenience only and do not affect interpretation; and unless
the context indicates a contrary intention;
b) a reference to a statute includes its delegated legislation and a reference to a statute or delegated
legislation or a provision of either includes consolidations, amendments, re-enactments and
c) a word indicating the singular includes the plural (and vice versa), and a word indicating a gender
includes every other gender;
d) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word
or phrase has a corresponding meaning;
e) reference to a party will include that party’s executors, administrators, successors and permitted
f) reference to “dollars” and “$” refers to the currency applicable in the legal jurisdiction in which the
User is located, although all payment will be transacted through Australia.
g) a reference to a specific time for the performance of an obligation is a reference to that time in the
legal jurisdiction or other place where that obligation is to be performed;
h) “includes” in any form is not a word of limitation;
i) a reference to:
– a thing (including, but not limited to, a chose in action or other right) includes a part of that
– a document includes all amendments or supplements to that document;
– a clause, term, party, schedule or attachment is a reference to a clause or term of, or party, schedule or
attachment to these terms;
– any obligation not to do anything will be deemed to include an obligation not to suffer, permit or cause
that thing to be done; and
j) the terms “written” and “in writing” include any means of reproducing words, figures or symbols in a
tangible and visible form.
Access to the Sitepass Platform
- Sitepass may, at its discretion, provide the User with access to, and use of, the Sitepass Platform.
- Sitepass grants the User a non-exclusive, non-transferable licence to use the Sitepass Platform as
reasonably necessary for the User to receive the Services.
- The User acknowledges that Sitepass retains the sole discretion regarding the features, functions and
other benefits of the Sitepass Platform.
- The User acknowledges and agrees that Sitepass may at any time vary, modify or suspend any features,
functions and other benefits available to the Users in respect of the Sitepass Platform, or any User’s
access to, or use of, the Sitepass Platform.
- The User acknowledges and agrees that the Sitepass Platform may be accessed and used from a variety of
jurisdictions and Sitepass makes no representations or warranties that the Sitepass Platform, Courses or
Sitepass Materials comply with the laws of any particular jurisdiction.
- The User must ensure that it complies with the laws applicable in any jurisdiction when accessing, and
making use of, the Sitepass Platform.
- The User must not sublicense or otherwise authorise any third party to use the Sitepass Platform for any
- The User must not use, copy, modify or otherwise exploit the Sitepass Platform except for the purpose of
receiving, and to the extent necessary, to receive the Services.
- The User must not decompile, reverse engineer or otherwise attempt to derive the algorithms by which the
Sitepass Platform operates or translate, disassemble, reproduce, adapt or create derivative works based
on the Sitepass Platform.
- As part of the registration process, the User will identify an administrative user name and password for
the User’s Sitepass account.
- The User must:
- keep all Login Details confidential and secure; and
- notify Sitepass immediately if the User has any grounds to believe that the Login Details may
have been disclosed to or accessed by any person not authorised to have access to the Login
- The User agrees that Sitepass may change, amend, cancel or disable the Login Details at any time and for
any reason Sitepass considers appropriate.
- Sitepass will provide the Services to the User in the manner determined by Sitepass (acting reasonably).
- Sitepass will not, in any circumstances or for any reason outside of its reasonable control (including
the occurrence of a Disabling Code or a Force Majeure Event), be liable for late or part provision of
- Sitepass will use all reasonable efforts to procure that the User is able to access the Services 24
hours per day, seven days per week or as otherwise stated on the Website from time to time.
However, due to the nature of the Sitepass Platform, Sitepass cannot guarantee the continuous or
uninterrupted availability or accessibility of the Sitepass Platform (including due to any Disabling
Code or Force Majeure Event).
- Sitepass may from time to time alter, interrupt or suspend the User’s right to access the whole or any
part of the Services.
- The User agrees that Sitepass will not be liable for any damages that may arise from any such
interruption, suspension, or alteration pursuant to clause 4.4.
- Sitepass may improve, enhance and modify the Sitepass Platform at any time if it is necessary in the
view of capacity limits, security or integrity of Sitepass’ servers, or to carry out maintenance
measures for proper or improved functioning of the Sitepass Platform.
- The stability of the Sitepass Platform and Sitepass Material delivered through any desktop, software or
user virtualisation system is subject to the configuration and the support of the User’s internal IT
- Without limiting this clause 4, the User may not refuse to pay for the Services or cancel the Services
because of any part or late provision of Services by Sitepass, and the User agrees that Sitepass will
not be liable for any Loss that the User suffers as a result of any delay or cancellation.
- The User acknowledges and agrees that:
- it must satisfy itself that the Sitepass Platform is compatible with its own hardware, software
and internet and network capabilities;
- it is solely responsible for maintaining all hardware, software and other technology necessary
to be able to access and use the Sitepass Platform;
- Sitepass does not verify the accuracy or completeness of User Profiles and the User must make
its own assessment of the accuracy and/or completeness of the User Profiles;
- it must not attempt to circumvent or break any encryption, decryption or other security device
or technological protection measure contained in the Sitepass Platform;
- it must not distribute, rent, lease, lend, sell, licence or otherwise dispose of all or any part
of the Sitepass Platform;
- it must not (without limiting its obligations under these terms) make any part of the Sitepass
Platform publicly available;
- it must not lodge or upload any material to the Sitepass Platform that is in any way defamatory,
libellous, hateful, discriminatory, obscene, pornographic or similarly illegal, immoral or
offensive and the User agrees that it will be solely responsible for any consequences connected
with the lodging or uploading of all material;
- it must not make any Sitepass Materials publicly available;
- it must not makes copies of, or otherwise make, any part of the Courses available to any third
- must use Sitepass Materials for internal business purposes.
- A User will be invited to register by a Client and, as part of the registration process for a Sitepass
Platform account, the User will be required to create a User Profile.
- The User consents to the Client supplying User Data (including data that may constitute Personal
Information), via the Sitepass Platform, on behalf of the User to complete a User Profile. The User may
withdraw its consent at any time by giving written notice to the Client.
- The User consents to a Client accessing and making use of the information and materials forming part of
the User Profile (including any Personal Information of the User) for the purpose of conducting its
business and meeting its legal requirements. The User may withdraw its consent at any time by giving
written notice to the Client.
- The User acknowledges and agrees that:
- the User Profile will be visible only to Clients that have invited the User or the User has
identified as being connected to the User; and
- the Client may allow its customers to view the User Profile to confirm that its Personnel have
sufficient qualifications and/or credentials to meet the requirements of a particular job.
- The User warrants and represents to Sitepass that:
- the information and materials that the User uploads to the Sitepass Platform for the purpose of
completing the User’s User Profile are true, accurate and complete as at the date it is
- it is not aware of any circumstances that would cause any of the information or materials that
the User uploads to the Sitepass Platform for the purpose of completing the User’s User Profile
to be, or to become, untrue or incomplete.
Marketplace – Courses
- The Sitepass Platform permits the User to access Courses that have been licensed by a Client.
- If authorised by a Client, the User will be granted a non-exclusive, non-transferable licence of each
Course to make use of the Course by way of the Sitepass Platform.
- Upgraded Courses will align with the minimum technical specifications at the time of release. Upgrades
to Courses will be released via the Marketplace in the Sitepass Platform.
- The User will be entitled to make use of the upgraded Course through the Sitepass Platform.
- The User’s access to Courses will close if the associated Client terminates or de-registers its Sitepass
Bespoke/self authored Courses
- The User may access bespoke/self authored courses made available by the Client via the Sitepass
- The User acknowledges and agrees that:
- Sitepass has no responsibility for ensuring that the bespoke/self authored courses operate
correctly on the Sitepass Platform;
- Sitepass will not be liable for any Loss suffered by the User as a result of the bespoke/self
authored courses not operating as anticipated or otherwise affecting access to the Sitepass
- Sitepass will not be liable for any loss suffered by the User in making use of the Courses
Restrictions and responsibilities
- The User acknowledges that it has read the Acceptable Use Policy [BB3] and Privacy
Policy[BB4] and that the User agrees with the content of, and to be bound by, both the
- The User acknowledges and agrees that:
- the Services, the Courses and the Sitepass Materials are provided by Sitepass or third-party
providers (including Content/Partner Providers) and are the copyrighted works of Sitepass and/or
such third parties;
- Content/Partner Providers may choose to terminate their relationships with Sitepass and become
inactive (Sitepass does not guarantee Content/Partner Provider or Course availability and
Sitepass is not liable for any issues relating to Content/Partner Provider or Course
Security of Information
- Sitepass will, to the extent required by applicable law, take all steps required to protect the security
of User Data transmitted to and from the Sitepass Platform.
- To the extent permitted by law, Sitepass does not provide any warranties regarding the security of the
Sitepass Platform or any information and Data transmitted to and from the Sitepass Platform.
- All use of the Sitepass Platform or transmissions of information and User Data to, or from, the Platform
are at the User’s risk.
- For security, statistical and other related purposes, Sitepass may monitor the User’s access to and use
of the Sitepass Platform and record or otherwise capture Data or other information relating to the
User’s access to and use of the Sitepass Platform.
- The User acknowledges and agrees that where Personal Information is collected by Sitepass in connection
with completion of the User Profile or as a result of the use of the Sitepass Platform by the User, such
Personal Information will be collected, maintained and used by Sitepass in accordance with and for the
- The User consents, and where applicable, will make procure that its employees, contractors, visitors,
suppliers, officers and agents consent, to Sitepass collecting, holding, using and disclosing any such
Personal Information or any other User Data that is submitted by the User to Sitepass (including via the
Sitepass Platform) or otherwise collected by Sitepass (including to complete the User Profile) as a
result of the use of the Sitepass Platform by the User or an associated Client for all purposes
withdraw its consent at any time by giving written notice to Sitepass.
Intellectual Property Rights
- The User acknowledges that Sitepass owns all of the Intellectual Property Rights (including copyright)
and related rights in the Sitepass Platform, the Courses (including any Upgrades), Sitepass Material and
any Sitepass Data and nothing in the Terms grants the User any ownership of, or rights in respect of,
any Intellectual Property Rights subsisting in the Sitepass Platform, the Courses (including any
Upgrades), Sitepass Material or Sitepass Data.
- Each party acknowledges and agrees that all Existing Intellectual Property Rights in each party’s
Material will remain with that party and its licensors and title will not pass to the other party.
- The User grants to Sitepass a non-exclusive, paid-up, perpetual, irrevocable and transferable licence
(with a right to sublicense) to exercise all Intellectual Property Rights in the User Data and User
- for the purposes of, or in connection with, the performance of Sitepass of the Services; and
- in anonymised form for the purposes of statistical analysis and providing consulting services to
the User and third parties.
- Sitepass grants the User a non-exclusive, paid-up, non-transferable licence for the Term to use the
Sitepass Materials on the Sitepass Platform content for internal purposes.
- Nothing in the Terms confers on either party any right or interest in, or licence to use, any of the
other party’s Existing Intellectual Property, except that:
- to the extent that any Existing Intellectual Property of Sitepass is contained in the Sitepass
Platform, Materials and Courses Sitepass grants to the User an irrevocable, royalty free,
non-exclusive licence to access, possess, store, use, exploit, reproduce and/or adapt any such
Existing Intellectual Property as may be reasonably required by the User to enable it to obtain
the full use, benefit and enjoyment of the rights vested in it in the Sitepass Platform,
Materials and Courses; and
- Sitepass shall have a non-exclusive licence to access, possess, store, use, reproduce and/or
adapt the User’s Existing Intellectual Property.
- The User agrees and understands that there is no assignment to the User or to Sitepass of any copyright
or Intellectual Property Rights in any Third Party Materials.
- Third Party Licensors shall retain all copyright and Intellectual Property Rights in any and all of
their Third Party Materials.
Suspension and Disablement
- The User agrees that Sitepass may at any time give notice to the User to:
- temporarily suspend or disable the Sitepass Platform or the User’s access to the Sitepass
- permanently disable the User’s access to the Sitepass Platform; or
- permanently cease operating the Sitepass Platform.
- In circumstances where Sitepass exercises its rights under clause 13.1, Sitepass excludes all liability
for any Claims made by the User in respect of any purported Loss the User may have suffered as a
- Subject to clause 14.3, Sitepass warrants and represents that:
- none of the Sitepass Material, nor the use in accordance with the Terms or possession of
Sitepass Material by the User, will infringe any third party’s rights; and
- it will use commercially available anti-virus software to prevent the inclusion of any bugs,
errors, viruses, Disabling Code, or anything which adversely affects the ability of the Sitepass
Platform to operate in accordance with the relevant user requirements and otherwise under the
- Subject to clause 14.1, Sitepass does not provide any warranties or guarantees regarding the Sitepass
Platform, Sitepass Apps or any of the Sitepass Materials stored on or third party softwares on or
accessible from the Sitepass Platform.
- Sitepass does not provide any representations or warranties:
- that the use or operation of the Sitepass Platform, Sitepass Apps or any of its functions will
be uninterrupted or error-free;
- that the Sitepass Platform, Sitepass Apps or any of its functions are suitable for any
particular purpose or have any performance, functionality or security features;
- that the Sitepass Platform, Apps or Courses will be accurate, reliable or fit for any particular
- that the Sitepass Platform, Sitepass Apps or any of the information stored on, or accessible
from, the Sitepass Platform or Sitepass Apps will be compatible with any other computer
software, computer hardware or other technology.
- To the fullest extent permitted by law:
- the maximum aggregate liability of Sitepass for any Loss, however caused or suffered by the User
in connection with these terms or its access to or use of the Services is limited to the total
amount of charges paid by the User during the previous 12 months; and
- any warranties, representations and/or promises relating to the Services (whether express or
implied, or that arise because of applicable legislation or otherwise) including those relating
to merchantability or fitness for purpose, are excluded.
- The User acknowledges and agrees that Sitepass:
- operates the Sitepass Platform and Sitepass Apps through which it provides the Services to the
- is not liable to the User for any Loss arising out of, or in connection with, the User’s use of
- Notwithstanding anything to the contrary in these terms, Sitepass is and will not be liable at any time
for any act or omission of any third parties in connection with, or arising out of, any purchase or use
by the Users of Services made available to the User through the Sitepass Platform or Sitepass Apps.
- Nothing in these terms should be interpreted as attempting to exclude, restrict or modify the
application of any applicable provisions of any law applicable in the jurisdiction in which the User
resides that would operate to protect consumers (including, but not limited to Schedule 2 of the
Competition and Consumer Act 2010 (Cth) (or any equivalent State or Territory legislation) in Australia,
Consumer Guarantees Act 1993 (NZ) and Fair Trading Act 1986 (NZ) in New Zealand) or the User’s rights to
make a claim in respect of any consumer guarantees or other provision of any consumer protection law
applicable in the jurisdiction in which the User resides.
- If the User is a “Consumer” for the purposes of any law applicable in the jurisdiction in which the User
resides that would operate to protect consumers, then Sitepass’ liability to the User in relation to any
claim relating to the User’s access and use of the Sitepass Platform, Sitepass Apps or otherwise arising
under, or in connection with, these terms is limited, at Sitepass’ election and discretion to:
- if applicable, in the case of goods, the replacement of the goods or the supply of equivalent
goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring
equivalent goods, or the payment of the cost of having the goods repaired; and
- in the case of services, the supplying of the services again or the payment of the cost of
having the services supplied again.
- To the extent permitted by law, all claims arising under or in connection with these terms must be
commenced within six months of the relevant events giving rise to the claim first occurring, and all
claims not commended within such period are absolutely and forever barred.
- The limitations of Sitepass’ liability in this clause 15 and the exclusions in this clause 15 apply
whether the claim is in contract, tort (including without limitation, negligence) equity or otherwise
and even if Sitepass has been notified of the possibility of such Loss or damage and the User agrees
that Sitepass’ liability, if any, to the User at law will be reduced by the extent, if any, to which the
User contributed to the Loss.
- Without limiting clause 15.1, Sitepass is not liable in any circumstances for any Consequential Loss
(however caused) suffered or incurred by the User in connection with these terms or the use of the
Sitepass Platform. This clause applies even if Sitepass knew, or ought to have known, that the relevant
Consequential Loss would be suffered or incurred by the User.
- The User indemnifies, and will keep Sitepass indemnified, against any loss or damage suffered or
incurred by Sitepass which arises directly, or indirectly, out of:
- any breach of the Terms by the User or any of its Users;
- any unacceptable content being uploaded to the Sitepass Platform by or on behalf of a User; or
- any access to, or use by the User of the Services or any of the information stored on or
accessed using the Services.
Fees & Payment
- All Fees for Services delivered to the User are due and payable by the User within thirty (30) days of
invoice, unless (a) the User is paying via Credit Card (as defined below). All fees are non-refundable.
The Fees may be subject to an automatic adjustment increase of up to ten percent (10%) per year. The
User is responsible for paying all taxes, and all taxes are excluded from any Fees. If the User is
required by law to withhold any taxes from the User’s payment, the Fees payable by the User will be
increased as necessary so that after making any required withholdings, Sitepass receives and retains
(free from any liability for payment of taxes) an amount equal to the amount it would have received had
no such withholdings been made.
- Any late payments will be subject to a service charge equal to 1.5% per month from the due date for
payment until the date on which any outstanding amounts are paid in full.
Payment Via Credit Card
- If the User is paying by way of credit card, debit card or other payment card (“Credit Card”), the
following terms apply:
- Recurring Billing Authorisation. By providing credit card information and agreeing to purchase any Services, the User hereby authorises Sitepass (or its chosen Payment Provider) to automatically charge User’s credit card on the same date of each calendar month (or the closest prior date, if there are fewer days in a particular month) while the User has a Sitepass Platform account for all Fees accrued as of that date (if any) in accordance with the Terms. The User acknowledges and agrees that the amount billed and charged each month may vary depending on the User’s and its Users’ use of the Services.
- Foreign Transaction Fees. The User acknowledges and agrees that for certain
credit cards, the issuer of the User’s credit card may charge a foreign transaction fee or other
- Invalid Payment. If a payment is not successfully settled due to expiration of
a credit card, insufficient funds, or otherwise, the User remains responsible for any amounts
not remitted to Sitepass and Sitepass may, in its sole discretion, either (i) invoice the User
directly for the deficient amount, (ii) continue billing the credit card once it has been
updated by the User (if applicable) or (iii) disable or suspend the User’s and its Users’ access
to their respective Sitepass Platform accounts.
- Changing Credit Card Information. At any time, the User may change its credit
card information by entering updated Credit Card information via the “Settings” page https://app.mysitepass.com/wms/.
- Termination of Recurring Billing. In addition to any right to suspend or
disable the User’s or its Users’ Sitepass Platform account, the User by terminating its Sitepass
Platform account in accordance with clause 28, with immediate effect provided that all amount
outstanding have been paid to Sitepass in full. Should the User terminate its Sitepass
Platform account, all Users associated with the User will not be able to access and use any
Courses by the User via the Sitepass Platform with immediate effect.
- Payment of Outstanding Fees. On any termination or disablement of the User’s
Sitepass Platform account, Sitepass will charge the User’s credit card (or invoice the User
directly) for any outstanding fees for the User’s use of the Services during the Subscription
Term, after which Sitepass will not charge the User’s credit card for any additional fees.
- Credit Card Surcharge. If the User wishes to pay an invoice by credit card, a
surcharge of 2.9% will apply.
- If the User disputes (in good faith) the accuracy of any invoice, the User must within 20 days after
receipt of the invoice, give notice of that fact to Sitepass. That notice must state the basis of
the dispute and give relevant supporting details. The User must pay the undisputed portion of the
invoice and may withhold payment of the portion disputed. If the parties do not resolve the
dispute within 10 Business Days of the date of the notice, the dispute shall be determined in accordance
with clause 23.
- Interest at 5 per cent per annum above Sitepass’ current bank overdraft rate calculated daily shall be
payable on any moneys outstanding by the User to Sitepass from the date payment is due until the date
payment is received by Sitepass but without prejudice to Sitepass’ other rights and remedies in respect
of non-payment or past due payment. The interest shall be payable by the User on demand by
- All amounts, including any Fees, interest or other amounts payable under the Terms, shall be paid free
and clear of, and (except to the extent required by law or permitted by clause 19.1) without any
deduction or withholding on account of, any taxes.
- Unless otherwise expressly stated in writing, all amounts payable by the User in connection with these
terms do not include an amount for Sales Tax.
- If Sales Tax is payable on any supply made by Sitepass under these terms, the User must pay to Sitepass,
in addition to and at the same time as the payment for the supply, an amount equal to the amount of
Sales Tax on the supply.
- Where the User is required by these terms to reimburse or indemnify Sitepass for any Loss or other
amount incurred, the amount to be reimbursed or paid will be reduced by the amount of any input tax
credit that Sitepass will be entitled to claim for the Loss or amount incurred and increased by the
amount of any Sales Tax payable by Sitepass in respect of the reimbursement or payment.
- This clause does not merge on completion or termination of the User’s
Sitepass Platform account.
- Each party must comply with all applicable privacy laws in respect of all Personal Information and
sensitive information (as such terms are defined in the Privacy Act 1988 (Cth) collected, used,
disclosed and otherwise handled by them under or in connection with the Terms.
- The User must ensure that where it submits or provides Personal Information, sensitive information or
Data to Sitepass regarding another person, that it has all necessary consents or otherwise required
under any applicable law necessary to be able to submit that Personal Information or Data to Sitepass
and for Sitepass to be able to collect, hold, use and disclose the relevant Personal Information or Data
- Online payments are handled by third party payment providers who have a contract with Sitepass. The User
acknowledges and agrees that where Personal Information is collected in relation to any payment by the
User for the Services, that Personal Information will be collected, held, used and disclosed by Sitepass
for that purpose.
- To the extent that the User makes Personal Information available by way of the Sitepass Platform, the
User, to the extent permitted by law, releases Sitepass and fully discharges Sitepass from any Loss or
liability it may suffer as a result of the Sitepass Platform collecting and storing any User Personal
- Sitepass may also share the User’s Personal information with trusted third parties including:
- legal and other professional advisers, consultants, and professional expe;
- financial institutions (to the extent that such disclosure is required for the purpose of
- service providers contracted to us in connection with provision of the products and services
such as providers of IT services and customer relationship management services; and
- analytics and search engine providers that assist Sitepass in the improvement and optimisation
of the Sitepass Platform.
- Sitepass will ensure there is a contract in place with the categories of recipients listed above which
include obligations in relation to the confidentiality, security, and lawful processing of any Data
shared with them.
- To the extent applicable, Sitepass agrees to comply with the PECR in relation to Data forming part of
- Each party (Recipient) must not (and shall procure that its employees, service providers, visitors and
other contractors do not), disclose or permit disclosure of the Confidential Information of the other
party (Discloser) to any third party except:
- with the Discloser’s prior written consent;
- to the extent required by law;
- to its employees, contractors, service providers, officers, professional advisers or other
agents (Agents) on a need to know basis for the purposes of the Terms;
- information which is publicly available without any cause attributable to the disclosing party;
- to the extent the other party has given its prior written consent to such disclosure.
- The Recipient will ensure that the Agents keep the Confidential Information confidential on the terms
provided in this clause.
- If the Recipient becomes aware of a suspected or actual breach of this clause by the Recipient or an
Agent, the Recipient will immediately notify the Discloser and take reasonable steps required to prevent
or stop the suspected or actual breach.
- The Recipient will only use the Discloser’s Confidential Information for performing its obligations or
exercising its rights under the Terms.
- The Recipient will return or destroy (at the Discloser’s direction) all Confidential Information when it
is no longer required by the Recipient.
collect and analyse data and other information relating to the provision, use and performance of various
aspects of the Sitepass Platform and related systems and technologies (including information concerning
Client Data and data derived therefrom), and Sitepass will be free at all times, including after the
User’s access and use ceases, to (i) use such information and data to improve and enhance the Sitepass
Platform and for other development, diagnostic and corrective purposes in connection with the Sitepass
Platform and (ii) disclose such data solely in aggregate or other de-identified form in connection with
the Sitepass business. No rights or licenses are granted except as expressly set forth in the Terms.
- Sitepass does not screen the User Material and all use of the User Material by the User is at the User’s
own risk. Sitepass has no responsibility or liability for such use. In particular, no review or posting
or appearance of the User Material on the Services or though the Services is intended to act as an
endorsement or representation that any User Material is free of violation of any copyright, privacy or
other laws or will suit a particular purpose or be accurate or useful.
- If the User believes that the User Material violates any law, or is inaccurate or poses any risk
whatsoever to a third party, the User must take such steps that the User deemed necessary to remove the
User Material from the Sitepass Platform and immediately notify Sitepass. If the User believes
that any User Material, originating from a third party, or any Sitepass Material violates any laws,
including any copyright laws, the User must immediately notify Sitepass via this Link.
- Before taking any court action, a party must use their best efforts to resolve any dispute under, or in
connection with, the Terms through good faith negotiations.
- If the parties are unable to resolve a dispute through good faith negotiations, either party may refer
the dispute to mediation in accordance with the alternative dispute resolution processes and procedures
applicable in Australia . The parties agree that the ACICA Mediation 2007 Rules (Rules) set out the
procedures to be adopted, the process of selection of the mediator and the costs involved. The terms of
those Rules are incorporated by reference in the Terms.
- If the parties fail to settle any dispute in accordance with clause 23.2, the parties may agree to
submit the dispute for resolution to the non-exclusive jurisdiction of the courts of South Australia,
- Each party must, to the extent possible, continue to perform its obligations under the Terms during a
dispute until the resolution of such dispute.
- Nothing in this clause 23 is to be taken as preventing any party to a dispute from seeking interlocutory
relief in respect of such dispute.
- From time to time, Sitepass may update the Terms to clarify our practices or to reflect new or different
practices, such as when Sitepass adds new features, or for other reasons. Sitepass reserves the right in
our sole discretion to modify and/or make changes to the Terms at any time. If Sitepass makes any
material change to the Terms, Sitepass will notify the User using prominent means, such as by email
notice sent to the latest email address that Sitepass has on record for the User, or by posting a notice
through the Sitepass Platform. Modifications will become effective on the day they are posted or
otherwise published, unless stated otherwise.
- The User’s continued use of the Sitepass Platform after changes become effective will mean that the User
accepts those changes. Any revised Terms will supersede all previous Terms.
- Nothing in the Terms constitutes the parties as partners or joint venturers or constitutes any party as
the agent of another party or gives rise to any other form of fiduciary relationship between the
- The Terms will be construed and interpreted in accordance with the laws of the State of South Australia,
and each party submits to the non-exclusive jurisdiction of courts of that jurisdiction.
- Sitepass may assign, novate or otherwise deal with its rights under the Terms at any time effective
immediately upon Sitepass notifying the User of the assignment or novation.
- The Terms constitutes the entire agreement between the parties with respect to its subject matter and
supersedes all previous communications, representations, inducements, undertakings, agreements or
arrangements between the parties or their respective officers, employees or agents.
- Unless otherwise specified in the Terms, in the event of an inconsistency between any of the documents
comprising the Terms, the following order of precedence shall apply to the extent of the inconsistency:
- the User terms and conditions forming the Terms;
- the Client Terms;
- the support service levels
- the platform service levels
- the Website Terms and Conditions;
- Acceptable Use Policy;
- security policy
- Privacy Collection Statement; and
- If any provision of the Terms is invalid or not enforceable in accordance with its terms in any
jurisdiction, it is to be read down, if possible, so as to be valid and enforceable and will otherwise
be capable of being severed to the extent of the invalidity or unenforceability without affecting the
remaining provisions of the Terms or affecting the validity or enforceability of that provision in any
- No failure to exercise or delay in exercising any right given by or under the Terms to a party
constitutes a waiver and the party may still exercise that right in the future.
- The User agrees and acknowledges that Sitepass may subcontract the performance of any of its obligations
or the exercise of any of its rights under the Terms to any person without the consent of the User and
on such terms and conditions as Sitepass deems fit from time to time.
- Any clause that is expressed to survive or which by its nature, is intended to survive termination or
expiry of the Terms, survives termination or expiry.
- If any part or any provision of the Terms are held or found to be vague, uncertain, void, invalid or
otherwise unenforceable, it will be deemed to be severed to the extent that it is void or to the extent
of voidability, invalidly or unenforceability but the remainder of the Terms will remain in full force
- Each party shall do all things (including executing all documents) necessary to implement and to carry
out its obligations under the Terms.
- Sitepass conducts annual penetration tests as part of its security calendar. As a shared platform,
Sitepass conducts penetration tests in a controlled environment, this test is always monitored by the
Sitepass infrastructure team to ensure no impact to any User or Personnel. As a multi-tenanted platform
unauthorised penetration testing is limited to the Sitepass Platform.
- The penetration tests are conducted with one of two external security providers.
- For security and confidential reasons, Sitepass does not divulge or share any information or penetration
- Neither party (Affected Party) will be liable for any delay or for any failure to fulfil its obligations
under these terms as a consequence of a Force Majeure Event.
- The Affected Party shall:
- as soon as reasonably practicable after the start of the Force Majeure Event, notify the other
party in writing of the nature, effects and expected duration of the Force Majeure Event; and
- use all reasonable endeavours to continue to perform its obligations as required under the terms
of these terms and to mitigate the effects of the Force Majeure Event on the performance of its
obligations under these terms.
Term, Termination and Suspension
- The Terms apply to the User from the date on which it registers a Sitepass Platform account until the
date the account is terminated or de-registered for any reason.
- Sitepass reserves the right to immediately suspend or terminate our provision of the Services to the
User, or access to the Sitepass Platform at any time if:
- the User breach the Terms; or
- Sitepass determines that the User has breached the Terms or any relevant law, or the User has
engaged in any conduct that Sitepass reasonably considers is inappropriate or unacceptable.
- A User may give notice to terminate or de-register its Sitepass Platform account at any time by
following the process on the Website.
- Termination or de-registration of the Sitepass Platform account does not affect any accrued rights or
liabilities of either Sitepass or the User nor does it affect any provision which is expressly or by
implication intended to operate after termination.
- Without limiting the operation of clauses 17, 18 and 19 on termination:
- Sitepass may immediately stop providing the Service to the User; and
- the User must immediately pay any and all outstanding invoices or any charges or fees incurred
as a result of a User’s access and use of the Service before the date of termination.