Here are some frequently asked questions about our products

INX InControl

Q: Can INX InControl increase compliance and across which international standards?

A: INX InControl provides the tools your organization needs to maintain compliance across ISO 31000, ISO 9001, ISO 18001, ISO 19600, AS 4801, and AS 3806.


Q: Why is the Lead Investigator dropdown blank once I have assigned a Lead Investigator?

A: The Lead Investigator dropdown on the Investigations tab is not an auto populated box, and a Lead Investigator will need to be selected. As you can Proceed to Assign Lead Investigator to two different people one will need to be selected in this box.


Q: No batched or Immediate Notifications are being sent?

A: This can be due to the Scheduler being stopped. You can restart the Scheduler through the Scheduler Administration page. If the Scheduler button displays as START then your Scheduler has stopped, and you will need to click the button so it displays as STOP. You will now receive notification as normal.


Q: How do I look at an overview of the data entered for an event, especially for approvers and those people closing out an event report?

A: At the bottom of the Report Close Out tab is a plus sign with the description of Display Event Summary. Clicking on this shows all the data entered for the event including thumbnails of any photos uploaded.


Q: How do we restrict access to documents which have been uploaded to an event?

A: Unticking the Publish flag in the Documents tab stops people not specifically assigned to the event such as event readers and actionees from opening an attachment. People with Editor security level or above can see the contents of these documents so it is important to consider this when deciding whether highly confidential documents are uploaded or not.


Q: How can I turn on/off pop-up’s in the checklist?
A: Administrators can configure a checklist to be “Simple” which means that no pop-ups will display when completing this tab within an event. When completing a response, the selection will be entered directly into the field as displayed. If this check-box is not ticked, an Action Editor pop-up will display upon selection of the response, allowing diagrams to be displayed and actions to be added. Users can then move on to the next question.

INX InTuition

Q: What is INX InTuition?

A: INX InTuition is an easy-to-use training and learning management system, which is used to manage all internal, external and online training and compliance requirements. INX InTuition delivers a logical, cloud-based solution to efficiently manage staff competency, role-based compliance and procedural audits. The system is designed to provide a logical flow of information enabling total control and real-time, up-to-date reporting.


Q: No batched or Immediate Notifications are being sent?

A: This can be due to the Scheduler being stopped. You can restart the Scheduler through the Scheduler Administration page. If the Scheduler button displays as START then your Scheduler has stopped, and you will need to click the button so it displays as STOP. You will now receive notification as normal.


Q: Can INX InTuition ensure regulatory compliance and across which international standards?

A: INX InTuition provides the tools so you can achieve compliance across ISO 9001, ISO 14001, ISO 19011, and OHSAS 18001.

INX InFlight

Q: What is INX InFlight?

A: INX InFlight is travel management software that automates and centralizes bookings of travel, accommodation and rosters with complete visibility pushed through to each individual’s phone and tablet device. It is widely used by companies across Australia and overseas to manage rosters, transportation and rooms. Once the rosters are set up, transportation and rooms are automatically assigned, and can be manually adjusted in response to adhoc changes and employee/contractor movements.


Q: No batched or Immediate Notifications are being sent?

A: This can be due to the Scheduler being stopped. You can restart the Scheduler through the Scheduler Administration page. If the Scheduler button displays as START then your Scheduler has stopped, and you will need to click the button so it displays as STOP. You will now receive notification as normal.


Q: For the INX InFlight product, what do I have to do so that flights appear in the flight calendar?

A: When adding a new flight or a standard flight in the system a global build needs to be selected, this ensures that the flight appears on the flight calendar and people can be booked onto this flight.


Q: Why can’t I view rooms when selecting the ‘Rooms’ tab?

A: Some users are unable to view rooms when they have not been assigned the correct camp security level. Your administrator can go into the ‘Administration’ menu item and bring up ‘Camp Security’. From here add/edit the person, select the appropriate camp that they are authorized to view rooms for and press save. 


Q: Why can’t other users see the reports I can view?

A: This occurs when a certain security level (e.g. Reader, Editor) has not been assigned the appropriate level of report security. Your Administrator can go into the ‘Administration’ menu item and bring up 'Reports'. To provide access to a specific report type, click on this link. Click on the edit icon for the relevant report (displayed in the "Report" field) and select "Yes" from the dropdown for the appropriate security level. Tick to save.


Q: I have added a roster to a person’s profile, clicked ‘Save’, then ‘Build’; so why is the roster is not building?

A: Ensure the commencement date field is populated. The commencement date field is found both on the Rosters tab and the Personal Details tab. The roster will then build properly.


Q: How can I quickly make a booking, or transfer a booking, for a group of people?
A: Users with Editor or Administrator security can create a Favourites List of People and use this when completing an ad hoc booking. In this example we have navigated to the ‘People’ page and the Favourites section is available to expand. You can then select people and enter the List Name and select Add. This will automatically default to being private and after searching again, you can select this from the ‘Favourites List’. This list can be used within:
•    Daily Activity Status
•    Adhoc Booking
•    People
•    Reports (applicable) eg. staff & ERT leave planner


A: How can I quickly email all people booked on a flight to advise of a change?
Q: On the Flight Bookings tab of a Flight, there is a mail icon next to ‘Person’ at the top of the list of names. If you select this, Outlook will open with the ‘To’ field populated with all email addresses entered into INX and the Subject field populated with information about the flight.​​​​​​​

INX InViron

Q: What is INX InViron?

A: INX InViron is an easy to use environmental management system for recording and monitoring environmental data, managing stakeholders & obligations and providing the tools to support ISO14001 certification. INX InViron is a web-accessible, centralised solution that manages environmental data and commitments in the one location. INX InViron can capture an extensive range of environmental monitoring programs across air, water, soil, climate, waste, emissions, flora and fauna, vibration and more. Environmental data can be manually or automatically entered directly, uploaded from a spreadsheet or from your laboratory with the results being validated against set thresholds to ensure that any exceedances are highlighted and relevant people are automatically notified.


Q: Can I integrate environmental labs with INX InViron?

A:  Yes, INX InViron can easily integrate directly with your laboratory so that when results are received, they are automatically imported into the INX database for immediate use. This is also ensures that key individuals are notified of any exceedances. 


Q: How many organizational and laboratory chain of custody (COC) templates can I upload?

A: In INX InViron, you can upload an unlimited number of organizational and laboratory COC templates.


Q: Why are users who are marked as inactive still receiving notifications?

A: Ensure those users do not have any events, actions or compliances still assigned to them. Making someone inactive does not stop them from receiving notifications.


Q: I am trying to access a communication record that mentions ‘confidential communication’. Why am I unable to access it?

A: The number of menu options available to you is determined by the security assigned to you by your administrator. For example a Supervisor will have far greater access than say a Reader. To change this setting, please contact your system administrator. 

INX InForm

Q: What is INX InForm?

A: INX InForm provides the tools to manage obligations, stakeholders, issues and communications in the one centralised database. The solution enables companies to better understand and interact with their obligations and stakeholders through registers that are designed to profile, capture content, record documents and points of engagement or communications, establish action plans and record any breaches in compliance.  


Q: I am trying to access a communication record that mentions ‘confidential communication’. Why am I unable to access it?

A: The number of menu options available to you is determined by the security assigned to you by your administrator. For example a Supervisor will have far greater access than say a Reader. To change this setting, please contact your system administrator. 

INX InHealth

Q: What is INX InHealth?  

A: INX InHealth provides an electronic framework with which to manage the most important asset to a business – the health and wellbeing of its people. INX InHealth is a secure and easy-to-use web application which allows for the management and effective identification of health hazards. 


INX InNovate

Q: What is INX InNovate?

A: The INX InNovate is designed to foster innovation by providing users with the ability to post Ideas and Change Initiatives. Through a structured workflow with defined associated roles at each stage, organisations can formally review, approve and implement such change initiatives through to closure.


INX +BI

Q: What is INX +BI?

A: INX +BI assists the entire workforce management process by simplifying reporting and graphing through a single screen, drill-down dashboard display. 


Q:  What are some key features of INX +BI?

A: Some of INX +BI’s features include search tools, private and public dashboards, branded reports. 

All INX Products

Q: How many assessments can we upload? 

A: No limit, practical limit is restricted to size of the device.  It can be customised to allow groups of assessment per assessor.


Q: What can I do when the correct security access is not appearing?

A: Ensure that the correct domain and username (as provided by your IT department or User Management Tool if your system is hosted by INX Software) has been entered on the user’s Personal Profile page. Also, ensure that the correct ‘slash’ is used; it should be a backslash (\). Check that there are no spaces either in front of or after the login details.


Q: How can I make the standard reports and graphs cover the information I want?

A: Specific requirements for each user are necessary; yet where standard reports and graphs do not address your requirements, you have the option to generate ‘Adhoc Reports and Graphs’. Adhoc Reports & Graphs allow you to select information/data fields throughout the module and export them to MS Excel. To generate an adhoc report or graph, click the drop-down on the ‘Adhoc Reports & Graphs’ menu item and select ‘Add New Report/Graph’. Select a report type, enter a description, name, and whether you wish to make it Private (so that only you can view it) or Public (so that others can view it). Select the applicable fields and filters, save and ‘Click to run Report’. Should you wish to access the report/graph at a later stage simply click on the ‘Adhoc Reports & Graphs’ menu item. These reports and graphs can also be scheduled to run on a regular basis and be sent to select personnel.

INX Mobile Apps

Q: What mobile platform is the application for?

A: iOS, Android and Windows


Q: Which modules are available as mobile apps?

A: Three of our solution products are available as a mobile app:
- INX InControl (for safety, risks, events and reports)
- INX InTuition (for training, skills and compliance)
- INX InFlight (for travel, rosters and accommodation)


Q: Does the application provide the same functionality and user experience in mobile platform?  

A: The INX InControl Mobile Application allows the user to submit the initial event details into the InControl main database. The initial event submission includes, but is not limited to, descriptions, initial risk assessments, GPS location, photos, checklist items and more.


Q: What mobile browsers are supported by the application?

A: The INX Mobile applications are native apps (i.e. iOS, Android, Windows).


Q: Does the application support the camera function on the mobile device?

A: Yes, the app does support camera functions.

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